WordPress Support Packages.
Everything you need to ensure your WordPress site is well looked after and performing as it should.
Our support packages are designed to be flexible to meet the needs of most sites.
Support & Maintenance packages for WordPress websites.
Call us on 0800 7117117 to get started.
Packages | WebCare 40 | WebCare 80 | WebCare 120 | WebCare 250 |
Need a bigger plan? | We also offer bespoke plans for larger, mission-critical websites. Contact us for info. | |||
WordPress Core Updates | Once a month | Twice a month | Weekly | Weekly |
Theme updates | Once a month | Twice a month | Weekly | Weekly |
Plugin updates | Once a month | Twice a month | Weekly | Weekly |
Support time per month* | 40 minutes | 80 minutes | 120 minutes | 250 minutes |
Site Audit | Optional +£5 per month | Optional +£5 per month | Monthly | Weekly |
Keyword Performance | Optional +£5 per month for 10 Keywords | Optional +£5 per month for 20 Keywords | 20 Keywords, monthly report | 40 Keywords, weekly report |
Need help with SEO? | We offer bolt on SEO plans at discounted rates to support clients. Find out more. | |||
Backlink tracking |  | | Monthly report | Weekly report |
Response time | 12 hours | 12 hours | 8 hours | 4 hours |
Fix time | Within 24 hours | Within 12 hours | Within 8 hours | Within 4 hours |
Development/Creative work | All WebCare plans allow for development and creative work. Your monthly minutes can be used for design work or theme development. Please note that all development work is scheduled into the studio - fix times do not apply to development requests. | |||
Support Contact | Phone & Online | Phone & Online | Phone & Online | Phone & Online |
Costs & Billing | £40/month (£480/year) | £80/month (£960/year) | £120/month (£1440/year) | £250/month (£3000/year) |
Discounts | Pay annually and save 10%: £432 | Pay annually and save 10%: £864 | Pay annually and save 10%: £1296 | Pay annually and save 10%: £2700 |
Notes | *Time used to update WordPress, themes and plugins come out of this total. | |||
Uk-based support team
We all work out of the CAPTUREFOUR studio in Colchester. Just call us on 0800 7117117. You can even pop in and say hello! All staff are full-time, we don’t use freelancers.
Everything done in-house
Flexible plans
How it works.
We provide support via phone, email or support tickets.
Unlike many WordPress support services, all our team are based in our studio in the UK.
You can submit requests via email, our online ticket system or by giving us a call on 0800 7117117
Your support time is per-minute which means if a task takes us three minutes, we only record three minutes off your allocated time for the month.
This makes WebCare great value for money and very efficient.
More services than most.
Whilst other WordPress maintenance providers only offer technical assistance, with CAPTUREFOUR™, you can use your support time across all the services we provide. These include:
- SEO
- Technical SEO
- Design/Artwork
- Copywriting/Editing
- Marketing strategy/advice
- Branding
- Creative
As we’ll as providing WordPress support, CAPTUREFOUR™ is a full-service creative and marketing agency, so you’ll get the benefits of having a team of 14 creative and marketing experts to call upon as-and-when needed.
Which plan is right for you?
It’s best to start smaller and grow as you need it.
All our plans are flexible so they can grow as you need them to.
If you start on a smaller plan and then find you need more support, no problem! Just top-up your time as required.
If you’d like to switch your plan up or down at any time, just let us know and we’ll get it fixed up.
WebCare40
This is the best plan for small websites or blogs where you are just looking for your updates to be managed and have only 2-3 requests per month for additional support.
WebCare80
Similar to our basic plan, but comes with a little more time per month for clients who have more requests for assistance on a monthly basis.
WebCare120
More time and some additional SEO reports for your site – this plan suits SMEs with smaller ‘brochure style’ websites typically less than 100 pages of content.
WebCare250
This is our entry-level plan for larger business websites where you are actively working on your site on a weekly or daily basis.
Bespoke WebCare
We look after larger corporate websites for clients including Westminster City Council, Adam Henson’s Cotswold Farm Park and Team GB.
If you are a larger business looking for a more bespoke support plan, just get in touch below.
Do you just need ad-hoc support?
On top of the retained WordPress support packages, we also provide ad-hoc support for smaller sites.
If you think that you might only need a bit of help every other month, our ad-hoc support might be the best option for you.
We call this Toast Time and it works like this:
- You pre-buy a number of hours of our time in bulk and get a reduced hourly rate.
- Each time you put in a support request (via phone, email or a ticket), we’ll give you an estimate of how long it will take.
- Once done, we simply take the time off of your total.
Toast time is charged by the minute, so you won’t be charged for a full hours work for a small tweak to your site (like with ad-hoc support). Everything is recorded and we can provide fully-itemised reports on what you’ve used and what you have left.
If you run out of time, you can simply top-up or switch to a retained plan if we think that would be better value for you.
Toast Time does not include any reporting on your site as standard, but you can use your Toast Time to request Site Audits, Keyword reports and use it against any of the services we provide – from artwork to web design.
Bespoke support.
For larger websites with more complex requirements.
If you manage a large corporate site, there’s a good chance that you need more of a tailored approach to your website support and maintenance.
We can create a bespoke WordPress support and maintenance plan that fits in with your needs and SLA requirements.
This can be a support-only arrangement or can include premium WordPress hosting so we look after everything for you.
Would you like to add hosting?
As well as supporting WordPress sites, we also offer specialist hosting.
Good hosting is crucial for your WordPress site if you want to rank in the search engines and convert visitors to customers.
Slow websites cause visitors to leave your site before they’ve even read anything. Speed equals sales, it’s that simple.
We offer a range of hosting plans to suit all sites.
Our hosting packages include:
- Either a dedicated or shared environment for your website
- Free SSL certificates
- 30-day rolling backups with one-click restores
- Create snapshot backups of your site in one click
- Three site environments: Production, for the live site, Staging for testing and Development for coding work. Your site can be pushed or pulled between these environments (higher tier hosting only)
Hosting for your site depends on three main things.
- The size of your site
- The number of visitors your site gets
- Bandwidth (how much data your server transfers to visitors browsers each month)
If you’d like us to provide a proposal for your website, we can take a look at your WordPress install and advise on the best plan for you.
Please note that we do not provide hosting for email, we think that’s best left to the experts like Google Workspace or Office 365.
Need more information?
Need more support?
If you think you’ll need more support for your site, we can put together a bespoke WebCare package to meet your needs. Just give us a call on 0800 7117117 and we can have a chat through your requirements.
Want to get started?
Just complete the form below – we’ll get in touch to get you signed-up. It only takes a few minutes and your site will be covered as soon as you sign up.
Questions?
We know there are 100s of WordPress support companies out there, so if you have any questions, either contact us or give us a call for a chat. We cover everything WordPress – from your theme and plugins through to help with your hosting.
Interested? Get in touch.
Complete the form below and we’ll be in touch.
